Find quick answers about our arcade machines, custom manufacturing, international shipping, and after-sales support.
Browse our most commonly asked questions organized by category for faster navigation.
Absolutely. We offer deep OEM/ODM services, including custom colors, logos, and materials. We can also customize claw sizes and specialized grippers based on your specific prizes to maximize gameplay appeal.
Yes. Our machines support global voltages (110V/220V) and standard plugs. They also feature universal ports to seamlessly integrate with coins, bills, credit cards, and cashless systems like Nayax and Intercard.
Yes, all our equipment strictly complies with international safety and environmental standards, holding CE, RoHS, and FCC certifications to ensure smooth customs clearance and compliant operation.
Yes. Our self-developed Cost Mode system automatically calculates payout probabilities based on your target profit goals. You can easily adjust these parameters in the backend to ensure a stable Return on Investment.
We support flexible ordering to help you start your project. However, we offer significant tiered discounts for bulk purchases and large-scale franchise orders. Please contact us for a customized wholesale quote.
Leveraging our 2,000-unit monthly capacity, we offer industry-leading delivery speeds. Standard orders typically ship within 10 to 15 days, while large-scale franchise or container-load orders are generally completed within 25 days.
To eliminate transit anxiety, our factory default is pearl cotton + stretch film + robust wooden frame. For maximum protection on sensitive routes, we also provide fully enclosed wooden crates.
We provide a 1-year warranty on the entire machine. For critical parts like motherboards, we offer a Direct Replacement policy—sending a brand-new unit instead of repairing it to minimize your downtime.
Our 24/7 technical team guarantees a professional solution or response within 12 hours for all global inquiries. Distance and time zones will never hinder your venue’s operation.
Every machine includes a complimentary tool kit. We also provide a comprehensive library of English video tutorials and 1-on-1 remote guidance to ensure a seamless setup experience.
Every arcade project is unique. Our expert consultants are ready to provide tailored technical advice, custom planning proposals, and exclusive wholesale pricing to ensure your commercial success.
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